At Raptor Marketing Limited (Raptor) we respect your privacy and are committed to protecting your personal information. This policy explains how we collect information, what we do with it and what controls you have over your personal information when using our website, raptor-london.co.uk and when working with us.
We take our duty to process your personal information very seriously.
We may change this document from time to time to reflect the latest view of what we do with your information. Please check back frequently; you will be able to see if changes have been made by the date it was last updated at the end of the document.
Refer to the sections below for more details on how and why we use your personal information:
When you are browsing our website we have some essential cookies in use, this makes the website work and ensures the security of the website. You can disable these cookies, but it will significantly affect the way the website works for you.
When you take part in a campaign, or participate in research we will gather contact details and basic information from you, to ensure that you can proceed with the research. We will also ask you for payment details so we can pay you for taking part. At the beginning of each research project, you will be provided with details about how your information will be collected, stored and shared. The information collected as part of the research project is anonymised wherever possible. If you have any questions, you can contact us via email at hello@raptor-london co.uk
When you become a client, we will need certain information to be able to work with you effectively. This will include contact and billing information as well as business information to understand your market research needs. Raptor will also keep you up to date with developments in market research and invite you to events which may be of interest, you can unsubscribe from these if you do not wish to receive them.
When subscribing to our newsletter, we ask for your name and email address. This allows us to personalise our communications with you. You will remain on the mailing list until you withdraw your consent by unsubscribing. You can unsubscribe at any time, either by using the unsubscribe option in any of our newsletters or by emailing email@example.com. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter.
When you make an enquiry via email, the information in the email will only be used to respond to your request or question. We try to respond to email queries as promptly as possible, but it can take the team up to 48 hours to respond to email queries especially at busy times, so please be patient with us.
Occasionally, we may run a prize draw for our subscribers. We will be clear at the time about the terms and conditions of the draw and will not publicly disclose the name of the winner unless we have their consent to do so.
Raptor is what’s known as the ‘data controller’ of the personal information you provide to us. Your relationship with us determines how much information we collect from you. We will only ever collect the information needed to work with you.
We will be very clear with you about the reason for collecting information and how we intend to use, share and store that information at the point we collect it.
We collect personal information about you through a variety of different methods including when you:
The Raptor website is not intended for anyone under 16. If you are under 16, please ensure you obtain your parent/guardian’s consent before sending any personal information to us.
Wherever possible, all the personal information we process is processed within the UK or European Economic Area (EEA). Some of our third-party service providers, are based outside the UK or EEA so their processing of your personal information will involve a transfer outside the UK or EEA.
Whenever we transfer your personal information outside of the UK or EEA, we do our best to make sure a similar degree of security of personal information by ensuring at least one of the following safeguards is implemented:
Other than in the following circumstances, we do not share your information with any other organisations or individuals unless we are obliged to by law, for purposes of national security, taxation or criminal investigations:
And we will never sell or rent your personal information to other organisations.
We hold your information only as long as necessary for each reason that we use it. For example, your email address on our subscriber list will be held for as long as you are a subscriber. If you become a client, we will retain financial information for up to seven years for accounting purposes. During the retention period we ensure the security and integrity of the information.
Raptor have put in place security measures to prevent your personal information from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We ensure that only those employees and partners, who need access to your personal information as part of their business role, are given access. They will only process your personal data on our instructions and our contracts ensure that the information is kept confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we need to.
You have a number of rights about how the personal information you provide can be used. These are:
If you wish to exercise any of your rights, then you can email us at firstname.lastname@example.org. If you would like to know more about your rights under data protection law, you can find out more at the Information Commissioner’s Office website.
If you wish to complain about the way we have handled your personal information please contact us. If you are not happy with our response you may complain to the Information Commissioner’s Office.
Raptor is registered with the Information Commissioner’s Office as a Data Controller. Our registration number ZA781771.
Raptor is a company registered in England and Wales. Registered company number: 09770190 whose registered office is Zetland House, Unit 1D, 5-25 Scrutton Street, Shoreditch, London EC2A 4HJ
Last updated: September 2023